Delivery and Returns


If you have been provided with the wrong prescription-only medicines or upon receipt of delivery, the packaging is damaged or could have been tampered with, please let us know immediately and do not use them. We shall advise you concerning the appropriate disposal and re-ordering. If you have paid for your POMs, you will be refunded any amounts due if the prescription-only medicines are wrong, damaged or faulty. You are not otherwise entitled to cancel an order for a prescription-only medicine and receive a refund if you simply change your mind.


We offer free Royal Mail delivery on orders over £40.

Other delivery options:

  • Royal Mail Standard £3.99
  • Royal Mail Express £6.99
  • DHL Local £20 per package


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the receipt for the product you want to return.

Several types of goods are exempt from being returned. Please check with the retailer before returning. We also do not accept products that are intimate or sanitary goods, hazardous materials, Vitamins or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to 6 Shepherd Market, Mayfair, London, W1J 7QD, United Kingdom.


To return your product, you should mail your product to 4 Shepherd Market, Mayfair, London, W1J 7QD, United Kingdom.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact The Pharmacy at Mayfair and Clinic

If you have any questions on how to return your item to us, please contact us.