Frequently Asked Question
What are your Delivery Charges ?
Free deliveries on all orders above £50 in the UK only. A £5 charge will be applied to orders below this amount.
Do you provide expedited delivery ?
Some items on our site are eligible for expedited delivery. If you select expedited delivery at checkout and an order is placed before 12pm, Monday to Friday, we'll aim to ship it out that day by Royal Mail's Tracked 24 service. We'd typically expect an order to be with you within 2 working days. Orders placed after 12pm are not guaranteed to leave us same day and may take up to 3 working days to arrive, although we'd typically aim for it to arrive more quickly.
Which Courier do you use ?
We use Royal Mail for all UK Deliveries. Depending on a variety of factors your order will either be sent by Royal Mail Tracked 24 or Royal Mail Tracked 48. We reserve the right to request a signature upon delivery. When shipping orders outside of the UK we will use Royal Mail, who then pass deliveries on to the local national carrier in each respective country. In some cases we will use DPD to make deliveries within Europe and FedEx, DHL to make deliveries within the USA.
How long will my order take to arrive ?
We will do our best to have items at your door between 1 and 7 working days from the date of your order. Generally if we expect delivery to take longer than 7 days we will either call or email you with a delivery estimate.
Do you deliver outside UK ?
Yes we do, all over the world in fact! Depending on location and the type of items in an order we will either use DPD, Fedex or Royal Mail to ship orders internationally. All our International Services are fully tracked. Please get in touch with us on the international delivery through Email : ( email@example.com), Phone : 02074932309 .
How much does delivery outside of the UK Cost ?
Shipping in and outside of Europe is based on weight. . Please get in touch with us on the international delivery through Email:( firstname.lastname@example.org), Phone : 02074932309 .
I want to return my item, what do I do ?
Get in touch with us! If you decide you don't want something after you order it then we are more than happy to accept a return within 14 days. As long as it is unused and in the same condition as when you received it then we will give you a refund as soon as it comes back to us! Please do note, for hygienic reasons we can't accept returns of make up items.
Sorry! I want to cancel the order I just placed, What I do ?
Call us! We can be reached on 02074932309 and we can process a cancellation and refund for you.